Return of goods

We understand that smooth delivery of your order is of utmost importance to you. Therefore, we want to assure you that we take all necessary measures to ensure that your products arrive on time and in perfect condition.

Refund in the event of unexpected circumstances

In accordance with the provisions of European pharmaceutical legislation, we are unfortunately unable to take back prescription medicines.

If your delivery is damaged or does not arrive at all, we will arrange a free reshipment at 100% of our cost. Your satisfaction is important to us, so we offer you the option of a full refund if you are still unhappy after two reshipments.

Fast processing and delivery

Please allow 2-10 business days (excluding weekends and holidays) from the date of payment to process and ship your order. If you have not received a package after 12 business days, please do not hesitate to contact us immediately by e-mail or phone. Your satisfaction is our top priority and we will do everything we can to ensure that your concerns are dealt with quickly and efficiently.

Important information on communication

Please make sure that your e-mail address is entered correctly so that you are always informed about the current status of your order. You will automatically receive confirmation e-mails for your order, payment and shipment so that you are always up to date.